Terms & Conditions

1. Introduction

Welcome to BATHORA.

These Terms & Conditions (“Terms”) govern your access to and use of the BATHORA website, products, services and related business activities.

BATHORA is a sanitary ware brand engaged in the marketing, sourcing and sale of bathroom and sanitary products, including:

• Faucets and bathroom taps.
• Showers and shower accessories.
• Washbasins and bathroom basins.
• Commodes and other sanitary ware products.

Throughout these Terms, the words “BATHORA”, “we”, “our” and “us” refer to the brand and the business operating under it. The words “Customer”, “you” and “your” refer to any individual, buyer, website visitor or business entity accessing our website or purchasing our products.

By accessing our website, submitting an enquiry, requesting a quotation or placing an order, you agree to these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue using the website and our services.

2. Purpose and Scope of Services

BATHORA provides information, product assistance, quotations and sales-related services for sanitary ware and bathroom products.

Our services may include:

• Product information and specifications.
• Product selection assistance.
• Price quotations and order coordination.
• Sourcing products through suppliers and authorised distributors, where applicable.
• Order processing and coordination.
• Delivery arrangements.
• After-sales assistance and warranty-related guidance, where applicable.

The availability of any particular service may depend on the product, supplier, location and individual order requirements.

BATHORA reserves the right to modify, expand, suspend or discontinue any product or service, subject to applicable law and existing contractual obligations.

3. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate, complete and up to date.
• You are authorized to place an order if purchasing on behalf of another individual or business.
• You will use the website only for lawful purposes.
• You will not misuse the website, interfere with its operations or attempt unauthorized access to its systems.

BATHORA reserves the right to refuse or restrict access where there is reasonable evidence of fraudulent, unlawful or abusive activity, subject to applicable law.

4. Product Information and Descriptions

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, finishes, colors and other relevant details.

However, customers should understand that:

• Actual product appearance may vary slightly from website photographs due to lighting, photography, display settings or manufacturing variations.
• Product colors, finishes and textures may appear different on different screens.
• Product dimensions and technical specifications should be verified before ordering.
• Manufacturers and suppliers may occasionally update product designs, specifications or packaging.
• Accessories, fittings and installation components may or may not be included, depending on the particular product description.

Customers are encouraged to confirm important specifications, compatibility and included accessories before placing an order.

If a material product description or specification is inaccurate, BATHORA will address the matter in accordance with applicable law and the agreed order terms.

5. Product Availability and Supplier Coordination

BATHORA may source products through manufacturers, wholesalers, suppliers or distributors, depending on the product and order requirements.

Product availability may vary due to:

• Supplier inventory levels.
• Manufacturing schedules.
• Discontinuation of products.
• Seasonal or market demand.
• Transportation and logistics conditions.
• Changes in supplier pricing or distribution arrangements.

Submitting an enquiry or receiving a quotation does not automatically guarantee product availability.

An order will be treated as confirmed only after BATHORA communicates its acceptance and the applicable order requirements have been fulfilled.

If an ordered product becomes unavailable after confirmation, we will communicate the available alternatives or appropriate refund arrangements, as applicable.

6. Pricing and Quotations

All product prices and quotations will be communicated through our official website, email, WhatsApp or other authorized communication channels.

The following conditions apply:

• Prices may vary depending on product specifications, quantity, brand, model, finish and supplier availability.
• Quotations may be valid only for a specified period.
• Any applicable GST, taxes, transportation charges, installation charges or other additional costs will be communicated where relevant.
• A quotation is not a confirmed order unless formally accepted by BATHORA.
• Prices may change before order confirmation due to supplier revisions or market conditions.

Any agreed price for a confirmed order will be governed by the accepted quotation and order confirmation, subject to applicable law.

Customers should review the final quotation carefully before making payment.

7. Order Placement and Confirmation

Customers may place orders through the communication channels or ordering facilities made available by BATHORA.

An order may require the following information:

• Customer's full name.
• Contact number and email address.
• Billing and delivery details.
• Product name, model and specifications.
• Required quantity.
• Agreed quotation and pricing.
• Applicable payment details.
• An enquiry, quotation request or preliminary discussion does not constitute a binding purchase confirmation.

BATHORA will communicate order acceptance through an appropriate confirmation message, email, invoice or other official communication.

Customers are responsible for checking the order details before confirming their purchase.

8. Payment Terms

Payment methods and payment schedules will be communicated to customers during the ordering process.

Depending on the order, payment may be accepted through bank transfer, UPI, authorized payment gateways or other officially communicated methods.

The following conditions apply:

• Customers must make payments only through authorized payment channels communicated by BATHORA.
• Any advance payment or balance payment requirements will be communicated before order confirmation.
• Customers should retain payment receipts and transaction references.
• Orders may be processed after the agreed payment requirements have been fulfilled.
• Any applicable taxes or additional charges will be disclosed in the quotation or invoice.

BATHORA will not request customers to disclose their UPI PIN, banking password or payment authentication credentials.

Where payment is processed through a third-party payment provider, the provider's applicable terms may also apply.

BATHORA will not be responsible for delays caused by incorrect payment details supplied by customers or failures attributable to external banking or payment systems, except where liability arises under applicable law.

9. Order Cancellation and Modification

Customers should carefully verify all product details before confirming an order.

Cancellation or modification requests must be communicated to BATHORA through official contact channels.

The following conditions may apply:

• Requests made before supplier procurement or dispatch may be considered for modification or cancellation.

Orders involving special procurement, customized products or products sourced specifically for a customer may be subject to additional cancellation conditions, which will be communicated before confirmation.

Orders already dispatched may not be eligible for cancellation through the normal order process.

Any applicable refund, deduction or cancellation charge must be communicated transparently and must comply with applicable consumer protection laws.

BATHORA will review cancellation requests individually and communicate the applicable resolution.

Nothing in this section removes any cancellation, refund or other rights available to customers under applicable law.

10. Shipping and Delivery

BATHORA may arrange product delivery through its own arrangements, suppliers, transport companies or third-party logistics providers.

Delivery conditions may depend on:

• Customer's delivery location.
• Product size, weight and quantity.
• Supplier dispatch arrangements.
• Availability of transport services.
• Accessibility of the delivery location.
• Weather, transportation or other unforeseen circumstances.

Customers must provide accurate delivery information and ensure that the delivery location is accessible for the relevant products.

Any estimated delivery period communicated by BATHORA is an estimate unless expressly confirmed otherwise.

BATHORA will make reasonable efforts to coordinate delivery and communicate significant delays.

For additional information, please refer to our Shipping & Delivery Policy.

11. Delivery Inspection and Product Acceptance

Customers are encouraged to inspect the delivered products at the time of receipt.

Please check:

• Product model and quantity.
• Packaging condition.
• Visible damage or breakage.
• Product color and finish.
• Any accessories or components listed in the order.

If a product is received damaged, defective, incorrect or incomplete, customers should notify BATHORA as soon as reasonably possible and provide supporting photographs, videos or other relevant information.

Where necessary, we may coordinate with the supplier, manufacturer or delivery partner to investigate and resolve the matter.

A customer's failure to inspect a delivery immediately will not automatically eliminate any rights available under applicable consumer protection or product warranty laws.

12. Returns, Replacements and Refunds

Returns, replacements and refunds will be handled according to our applicable Return & Refund Policy, the product's warranty conditions and applicable Indian consumer protection laws.

Customers may contact BATHORA regarding:

• Damaged products.
• Defective products.
• Incorrect products supplied.
• Missing components or accessories.
• Products that do not conform to the confirmed order.
• Other eligible return or refund requests.

Certain products may have specific return conditions, particularly customized, specially sourced or installed products. Such conditions will be communicated before purchase wherever applicable.

No provision in these Terms is intended to exclude any statutory rights or remedies available to customers.

13. Product Warranty and Manufacturer Responsibility

Product warranties, where available, are generally subject to the terms and conditions provided by the respective manufacturer or brand.

Warranty coverage may vary according to:

• Product category and model.
• Manufacturing defects.
• Warranty duration.
• Installation conditions.
• Maintenance requirements.
• Exclusions specified by the manufacturer.

Customers should retain the original invoice, warranty card and relevant purchase documents.

BATHORA may assist customers in coordinating warranty-related enquiries with the manufacturer or supplier.

However, BATHORA does not independently guarantee a manufacturer's warranty unless expressly stated in writing.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.

14. Installation and Plumbing Compatibility

Unless expressly included in a confirmed quotation or order, the sale of a product does not automatically include installation, plumbing, civil work, electrical work or other fitting services.

Customers are responsible for ensuring that:

• The product is suitable for the intended application.
• Plumbing connections and water supply arrangements are compatible.
• Required measurements are verified before installation.
• Installation is carried out by a suitably qualified professional.
• Manufacturer installation instructions are followed.

Incorrect installation, unsuitable plumbing conditions, improper handling or unauthorized modifications may affect product performance and manufacturer warranty coverage, where applicable.

BATHORA may provide product-related guidance but does not accept responsibility for independent installation work not undertaken or expressly agreed by BATHORA.

15. Customer Responsibilities

Customers agree to:

• Provide correct and complete contact and delivery information.
• Verify product dimensions, models and specifications before purchase.
• Review quotations and invoices carefully.
• Make payments through authorized channels.
• Arrange appropriate installation where required.
• Follow the manufacturer's usage and maintenance instructions.
• Report relevant product or delivery issues within a reasonable time.
• Avoid fraudulent enquiries, false claims or misuse of BATHORA's services.

Customers must not use our website or services for any unlawful, misleading or unauthorized purpose.

16. Intellectual Property Rights

All content displayed on the BATHORA website, including but not limited to:

• BATHORA name and brand identity.
• Logos and trademarks.
• Website design and layout.
• Product descriptions and written content.
• Marketing materials and promotional graphics.
• Original photographs and visual assets.
• Website text, illustrations and other creative materials.
• is owned by BATHORA, its respective licensors or the relevant third-party rights holders, as applicable.

Unauthorized copying, reproduction, modification, distribution, commercial use or publication of protected material is prohibited without prior written permission from the relevant rights holder.

Product names, manufacturer logos and third-party trademarks remain the property of their respective owners.

17. Website Availability and Maintenance

BATHORA aims to maintain a functional and accessible website.

However, we do not guarantee uninterrupted or error-free website availability.

Access may occasionally be affected by:

• Scheduled maintenance.
• Technical upgrades.
• Server or hosting interruptions.
• Internet connectivity problems.
• Cybersecurity incidents.
• Third-party service disruptions.
• Other circumstances beyond our reasonable control.

We reserve the right to update, suspend or modify website features where necessary, subject to applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, BATHORA will not be responsible for losses arising solely from circumstances beyond its reasonable control, including third-party service interruptions, inaccurate information supplied by customers or unauthorized use of customer accounts.

Nothing in these Terms excludes or restricts liability for:

• Fraud or fraudulent misrepresentation.
• Intentional misconduct.
• Negligence or other liability that cannot legally be excluded.
• Statutory consumer rights.
• Defective products or other responsibilities imposed by applicable law.

Where legally permissible, any liability will be assessed in accordance with the nature of the transaction, the confirmed order and applicable law.

19. Indemnification

To the extent permitted by law, customers may be responsible for losses, claims or reasonable expenses directly arising from their unlawful use of the website, fraudulent conduct or material breach of these Terms.

This provision does not apply to the extent that the relevant loss results from BATHORA's own breach, negligence, unlawful conduct or other circumstances for which BATHORA is legally responsible.

20. Privacy and Personal Information

BATHORA respects the privacy of its customers and website visitors.

Personal information collected through enquiries, quotations, orders and other interactions will be handled in accordance with our Privacy Policy and applicable data-protection laws.

By using our website, you acknowledge that you have been provided access to our Privacy Policy.

For further information, please visit the dedicated Privacy Policy page on our website.

21. Third-Party Services and External Links

Our website may include links to third-party websites, manufacturers, suppliers, payment providers, delivery services or other external resources.

These services operate independently and may have their own terms, conditions and privacy policies.

BATHORA does not control independent third-party websites and is not responsible for their content, availability or policies, except where responsibility arises under applicable law.

22. Force Majeure

BATHORA will not be held responsible for delays or failure to perform obligations to the extent directly caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.
• Floods, earthquakes or severe weather.
• Government restrictions or regulatory actions.
• Transportation disruptions.
• Strikes or labor disturbances.
• War, civil unrest or other emergencies.
• Major technical or infrastructure failures.
• Supplier or logistics disruptions caused by extraordinary circumstances.

BATHORA will make reasonable efforts to inform affected customers and coordinate an appropriate resolution.

This provision does not remove any refund or other obligations that remain applicable under consumer protection laws.

23. Amendments to These Terms

BATHORA reserves the right to revise or update these Terms & Conditions from time to time to reflect changes in business operations, products, services, website functionality or applicable laws.

The updated version will be published on our website with a revised Last Updated date.

Changes will apply prospectively, subject to applicable law and any existing contractual commitments.

Customers are encouraged to review this page periodically.

24. Suspension or Termination of Website Access

BATHORA may restrict or suspend access to its website where reasonably necessary due to security concerns, suspected fraudulent activities, unlawful conduct or misuse of website facilities.

Any such action will be subject to applicable law and will not affect rights or obligations arising from previously confirmed orders.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or the use of BATHORA's website or services shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws and mandatory legal provisions.

Nothing in this clause prevents a customer from exercising any statutory right to approach an appropriate consumer commission or other competent authority.

26. Contact Information

For questions, product enquiries, order-related assistance, complaints or clarification regarding these Terms & Conditions, please contact us:

• Brand Name: BATHORA
• Tagline: LIVE THE BETTER WAY
• Website: www.bathora.in
• Email: bathoraofficial@gmail.com

Please mention your order reference or enquiry details wherever applicable to help us respond efficiently.

BATHORA — LIVE THE BETTER WAY

Thank you for choosing BATHORA. We appreciate your trust and look forward to serving your bathroom and sanitary ware requirements with professionalism and care.