1. Introduction
Welcome to BATHORA (“we”, “our”, “us”, or the “Brand”).
BATHORA is a sanitary ware brand engaged in the marketing and sale of bathroom and sanitary products, including Faucets, Showers, Washbasins and Commodes.
We respect the privacy of our website visitors, prospective customers, existing customers, suppliers and business partners. This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit our website, submit an enquiry, request a quotation, communicate with us, or purchase our products.
Our objective is to handle personal information responsibly, transparently and only for legitimate business purposes, subject to applicable laws.
By using our website or voluntarily providing your information, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it separately and provide appropriate choices.
2. Scope of This Policy
This Privacy Policy applies to personal information collected through:
- Our official website and its contact or enquiry forms.
- Product enquiries, quotation requests and purchase discussions.
- Telephone calls, emails and WhatsApp communications with our business.
- Order placement, payment coordination and delivery arrangements.
- Customer support, complaints, feedback and after-sales communication.
- Our official digital marketing channels, where applicable.
This Policy does not automatically apply to independent third-party websites, payment providers, delivery partners or other external services. Their respective privacy policies and practices may apply when you interact with them.
3. Information We May Collect
Depending on how you interact with BATHORA, we may collect the following categories of information.
A. Personal and Contact Information
- Full name.
- Mobile or telephone number.
- Email address.
- City, state and general location.
- Billing address and delivery address, where required.
B. Enquiry and Product Information
- Product category of interest, including Faucets, Showers, Washbasins and Commodes.
- Product specifications, quantity and preferences.
- Project requirements, budget range or quotation details voluntarily provided.
- Information about your enquiry, communications and customer support requests.
C. Order and Transaction Information
Where applicable, we may process order references, selected products, quantities, quotation records, payment status, transaction references and billing details necessary to manage a transaction.
Actual card numbers, banking passwords, UPI PINs and other payment authentication credentials should not be requested or stored by BATHORA through ordinary enquiry forms or messages.
Where a third-party payment gateway is used, payment information may be processed directly by that provider under its own applicable terms and privacy practices.
D. Technical and Website Information
When you visit our website, certain technical information may be collected, depending on the website configuration. This may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Pages visited and general website usage information.
- Referral sources and approximate location derived from technical data.
- Cookies, analytics identifiers and related usage information, where enabled.
E. Communication Records
We may retain relevant emails, enquiry submissions, quotation discussions, order communications and customer support records to respond to requests, maintain business records and resolve disputes.
We do not intentionally request sensitive personal information that is unnecessary for our business operations.
4. How We Collect Information
We may collect information directly from you when you:
- Fill in a website contact or enquiry form.
- Request a product price, quotation or availability.
- Contact us by phone, email or WhatsApp.
- Place an order or arrange delivery.
- Submit feedback, a complaint or a service request.
- Voluntarily provide information during a business discussion.
Certain technical information may also be collected automatically through website hosting, security tools, analytics or cookies, if these features are enabled.
We aim to collect only the information reasonably necessary for the purpose for which it is requested.
5. Purposes for Which We Use Information
BATHORA may use personal information for the following purposes:
- To respond to customer enquiries and product-related questions.
- To provide product information, pricing, quotations and availability details.
- To process and coordinate orders and related business transactions.
- To arrange delivery, installation coordination or other services when offered.
- To communicate order updates, changes, cancellations or service information.
- To provide customer assistance and handle complaints or warranty-related requests, where applicable.
- To maintain accounting, tax, transaction and other legally required records.
- To protect our website, business operations and customers against fraud, misuse or unauthorized access.
- To improve website functionality, product information and customer experience.
- To send promotional communications where permitted by law and subject to applicable consent or opt-out requirements.
- To establish, exercise or defend legal claims and comply with lawful requests from competent authorities.
We will not intentionally use personal information for purposes materially different from those disclosed to you without an appropriate lawful basis or additional notice or consent where required.
6. Legal Basis and Consent
We handle personal information in accordance with applicable Indian laws and other applicable legal requirements.
Depending on the circumstances, information may be processed with your consent, to fulfil a requested transaction or service, to comply with legal obligations, or under another lawful basis available under applicable law.
Where consent is required, we aim to make the purpose clear and provide an appropriate way to withdraw consent.
You may decline to provide certain information. However, if that information is essential to respond to your enquiry, prepare a quotation, fulfil an order or arrange delivery, we may be unable to provide the requested service.
7. Sharing and Disclosure of Information
BATHORA does not sell customers’ personal information to third parties for their independent commercial use.
We may share relevant information only where reasonably necessary for legitimate business purposes, subject to applicable law. These circumstances may include:
A. Suppliers and Product Distributors
Relevant enquiry or order details may be shared with a supplier or distributor when necessary to check product availability, obtain a quotation, source products or fulfil a customer order.
B. Delivery and Logistics Partners
Delivery details, including the recipient's name, contact number and delivery address, may be shared with logistics providers or transport partners when required to deliver products.
C. Payment Service Providers
Where online payments are supported, transaction-related information may be processed by the relevant payment gateway, bank or payment service provider.
D. Website and Technology Providers
Website hosting providers, form-processing tools, security services, email providers and other technical service providers may process limited information to support website operations.
E. Professional Advisers and Legal Authorities
We may disclose relevant information to legal advisers, accountants, auditors, regulators, law enforcement authorities or courts when reasonably necessary to comply with legal obligations or protect our lawful interests.
F. Business Transfers
If BATHORA undergoes a merger, restructuring, sale or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
We expect third parties engaged to process personal information on our behalf to handle it appropriately and only for authorized purposes.
8. WhatsApp, Telephone and Email Communication
Customers may contact BATHORA through WhatsApp, telephone, email or other communication channels published on our website.
Information shared through these channels may be used to respond to enquiries, prepare quotations, coordinate purchases, arrange delivery and provide customer support.
Please avoid sending passwords, banking credentials, UPI PINs or other highly confidential information through these channels.
WhatsApp and other communication platforms are operated by independent service providers. Their own privacy policies and terms may apply to your use of those services.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functions, maintain security, understand website performance or improve user experience.
Where enabled, non-essential analytics or advertising cookies will be managed in accordance with applicable legal requirements and the choices offered through our website.
You may be able to manage cookies through your browser settings. Blocking certain cookies may affect some website functions.
BATHORA does not claim to use advertising trackers, analytics tools or third-party cookies unless these have actually been implemented on the website.
10. Data Security
BATHORA takes reasonable steps, appropriate to the nature of the information and our business operations, to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.
Depending on the systems in use, these measures may include:
- Access restrictions for authorized personnel.
- Secure website connections using HTTPS/TLS where configured.
- Appropriate account and password security.
- Security updates and protective measures provided by our hosting or technology providers.
- Limiting access to information according to business requirements.
- Secure handling of business records and customer communications.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take reasonable measures required by applicable law.
11. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, subject to applicable law.
Retention periods may depend on:
- Whether an enquiry or transaction is active.
- Whether a quotation, order, delivery or complaint remains unresolved.
- Applicable accounting, taxation and recordkeeping obligations.
- The need to establish, exercise or defend legal claims.
- Applicable requirements relating to security, fraud prevention or dispute resolution.
Where information is no longer required for its original purpose or another lawful purpose, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable retention obligations.
You may request deletion of your personal information by contacting us. We will assess the request under applicable law. Certain records may need to be retained where legally required or where another lawful ground permits retention.
12. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing relies on consent.
- Raise concerns or submit a complaint about the handling of your personal information.
- Exercise any additional rights available under applicable data-protection laws.
- To exercise a right, contact us using the details provided in the Contact and Grievance section below.
We may need to verify your identity before acting on a request to prevent unauthorized disclosure or changes to personal information.
We will respond within the applicable legal timeframe. Certain requests may be limited where applicable law permits or requires us to retain or process information.
13. Marketing Communications and Opt-Out
BATHORA may, where permitted and appropriately authorized, send product updates, offers, announcements or other promotional communications.
You may request to stop receiving promotional communications by using an available unsubscribe facility or contacting us directly.
Opting out of marketing will not necessarily stop essential service communications relating to an existing enquiry, order, delivery, payment, safety matter or legal obligation.
We will respect applicable consent requirements and opt-out requests.
14. Third-Party Websites and Services
Our website may contain links to external websites, supplier pages, social media platforms, payment services or other third-party resources.
BATHORA does not control the privacy, security or content practices of independent third parties and is not responsible for their policies or activities.
Before sharing personal information with a third party, we encourage you to review its privacy policy and terms of use.
15. Children's Privacy
BATHORA's products and services are intended for adults, homeowners, businesses, contractors, builders and other relevant purchasers.
Our website is not intentionally designed to collect personal information from children without the necessary lawful basis, parental consent or other safeguards required by applicable law.
If we become aware that personal information has been collected in circumstances that violate applicable requirements, we will take appropriate steps to address the matter.
16. International Data Transfers
Some website hosting, email, analytics or technology providers may process information on servers located outside India.
Where personal information is transferred or processed internationally, BATHORA will follow applicable legal requirements and any restrictions or safeguards that apply to the transfer.
We do not represent that all personal information is stored exclusively within India unless this has been independently verified.
17. Personal Data Breaches
If BATHORA becomes aware of a personal data breach affecting information under our control, we will assess the incident and take appropriate steps to contain, investigate and address it.
Where notification is required, we will notify affected individuals and relevant authorities in accordance with applicable legal requirements and timelines.
18. Changes to This Privacy Policy
BATHORA may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, security practices or applicable legal requirements.
The revised version will be published on our website with an updated “Last Updated” date.
Where required by applicable law, we will provide additional notice or seek fresh consent before implementing changes that require it.
We encourage visitors and customers to review this page periodically.
19. Contact and Grievance Redressal
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a concern about the handling of your personal information, please contact:
- Brand: BATHORA
- Email: bathoraofficial@gmail.com
- Subject Line: Privacy Policy / Data Protection Request
Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.
We will review and address complaints within the applicable timeframe under relevant law. If a matter remains unresolved, you may exercise any further complaint or grievance rights available under applicable law.
20. Applicable Law
This Privacy Policy is intended to be governed by the laws of India, including applicable data-protection and information-technology laws.
Nothing in this Policy is intended to exclude, restrict or waive any consumer or privacy right that cannot lawfully be excluded or restricted.
Any dispute relating to this Policy will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to mandatory legal requirements.
BATHORA — LIVE THE BETTER WAY
We value your trust and are committed to handling your personal information responsibly, transparently and with appropriate care.